Connect Ecom is an Independent Business (IB) that has partnered with Arise to provide sub-contract customer service positions to individuals looking to work from home. We have built a wonderful team of customer service representatives that enjoy flexible hours, competitive pay, a better work-life balance, and the opportunity to work as customer service representatives for a variety of Fortune 500 companies.
Connect Ecom strives to hire qualified professionals that are passionate about customer service. We start off by setting up promising candidates with an Arise profile where they can take the first steps towards a hassle free job. Our friendly and competent staff guides candidates through the voice assessment and background check process, ensuring that everything is completely smoothly and in a timely manner.
Connect Ecom works with candidates to choose an opportunity that will suit their personality, interests, experience, and need for flexibility. Once our employees are enrolled in training, our team leaders stay in touch with them to ensure training is going well and are always available to sort out any questions or concerns.
Once employees start working, Connect Ecom makes sure that every employee is given the appropriate help and support required when starting a new customer service position. Our staff is available 24 hours a day, 7 days a week to answer work-related questions. We also schedule weekly meetings with each customer service provider (CSP) whether it is online, over the phone, or in person to talk about metrics and performance so that every individual on our team is set up for success.
As a company, Connect Ecom believes in rewarding its employees for their ongoing commitment to excellent customer service. Along with ensuring that our employees receive their pay on a biweekly basis through direct deposit, Connect Ecom’s status as a Premier Partner helps reduce training fees, increase incentives, and improve the overall benefit for employees. Connect Ecom also offers performance rewards to its employees in the form of gift cards.
To connect you with the best opportunities available and provide you with as much support and training as possible to ensure you are successful with the customer service position